We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. We don't just build pools, we change the way people live and entertain. "They were excited about the whole design and everything," said Kasey. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. Fast and easy online application. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. Pending items listed below. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. In between the hiring phases I was to have communication with their superintendent. Gunite, Fiberglass, Vinyl: Whats The Difference. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . FAQ. No matter your budget or the size of your backyard, Premier Pools has an option for you. Extras: You will then be forced to manage all the different subs they send to your home. and last updated 2:14 PM, Jan 30, 2017. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. Gunite, Fiberglass, Vinyl: Whats The Difference. A shipping, What is Mustard Algae In Pools? Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Fast and easy online application. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. A Premier Pools and Spas expert is available to answer your questions. Click below to learn more about each type. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. All the crews are there today to fix all her issues. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. Well guide you through the process. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Seth does what he says he's going to do. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I have sent emails text messages and phone calls. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. It's now connected but no one has come to start it up. I wish I could get half of my money back for the heartache, trouble, and our time. Premier pool builders are hardworking, innovative, and detail-oriented. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Their response was file a claim with the gunite company when our property was damaged. Like how do you leave a partially newly built pool in this condition? I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. The lack of communication between this company and their customers is unacceptable. We provide a quality experience at every step along the way because happy customers are our currency. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. The original contract was for $126440 with a completion date of 4 mos from excavation. We begin by sitting down and understanding your needs as a family. This field is for validation purposes and should be left unchanged. He contacted PP&S, who sent a worker to take a look. To this day, I can text him with a question and he always responds. this customer is never satisfied. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. 9 total complaints in the last. We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. Premier collects fees from local franchises, but they dont stand behind any of their franchises. Looking for pool financing? The company specializes in luxury pools and custom-designed pools. This field is for validation purposes and should be left unchanged. They did not come back to clean up any mess they had left. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. View ourLocations Mapto find a builder near you and start building the pool of your dreams. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Back Most Popular Projects. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. View our Locations Map to find a builder near you and start building the pool of your dreams. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. But after paying almost $80,000, the Corcorans say they. It was AWFUL! Were here for you whenever youre prepared to make your dream a reality. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. BBB Business Profiles generally cover a three-year reporting period. It was a disaster! That's a lot of pools and spas under our belt! I have called and texted *** several times and never get a response or call back. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. Yelp users havent asked any questions yet about Premier Pools and Spas. Obviously, this hasn't happened at all. There has been little progress the last three weeks. The company specializes in luxury pools and custom-designed pools. I was told the items would be completed by 11/18, the items below were not. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. About. We've transformed simple backyards, into private paradises. No one showed up and no contact from PPAS since then. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? Companies that violate the law can face fines. We used Premier Pools to design and build our inground pool. This profile has not been claimed by the company. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. *** and **** dismissed this and did not get the drain field inspected for damge. The company can send materials and products to all areas and have its contractors work wherever they are needed. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Remodeling: Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. We've reconnected with Premier this year, and I gotta admit. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. Kasey took down the review but posted another one on the BBB's website. They started at 3:30 and ended at 8:30 pm. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. Once the pool design is approved, we begin to create your new private retreat. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. They meet every Tuesday morning to go over all projects. What exactly is a shipping container pool? At this point I would like my pool fixed! Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. Nationwide: I would use Premier again and am very pleased with our final product. Currently on May 30, 2022 we finally got plaster. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I mean unless you want to work with an unprofessional company. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. Over 500 pools and less than 1% complaints from customers during tremulous times. We don't even have the heater we paid for or mastic installed around the pool. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools We'll get to know your dreams . I'm tired of the excuses and I'm tired of waiting. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. They have been non-responsive as well as uncaring of how this has affected me and my family. Then the team will create a comprehensive design that is uniquely you. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. Our team is ready to go and willing to assist you with your pool needs. Looking for pool financing? He helped us get exactly what we wanted while staying in our budget. Thanks Aric!!! The area has highly expansive soil that. ***** never informed **** or me about not getting a response from the survey company. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? No one has shown ** in months. Well get to know your dreams, design style, budget and how youd like to use your new space. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. Please run away form this company!!!!!!!!!!!!!!!! Its been the worst experience that I have ever had with a company. Looking for pool financing? I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. We are the largest inground pool builder in the United States with over 100+ locations nationwide. My husband and I signed a contract in October 2021. Do not use a Premier Pools franchise to build your pool. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. The company specializes in luxury pools and custom-designed pools. Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. Then it sat for three weeks with the rebar exposed and it rusted. Our goal is to give you one-on-one, personalized service. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. Services Offered by Premier Pools & Spas. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. So the next step was selecting the materials. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. I would advise to never ever use this company for anything. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. 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